PLEASE READ BEFORE PLACING AN ORDER.
Q1: Are you an officially authorized MiHoYo distributor? How can I verify your credentials?
A: Yes, we are an official Tier 1 distributor certified by MiHoYo. You can check our official authorization letter:
And you can click here to know more about us!
Q2: Which MiHoYo IP merchandise do you offer?
A: We supply the full range of officially licensed products, including: Game IPs: Genshin Impact, Honkai: Star Rail, Tears of Themis, and more. Categories: Badges, Ornaments, Figures, apparel, home goods, collectible cards, etc.
Q3: Is there a Minimum Order Quantity (MOQ)? Do you offer Wholesale?
A: We do not have MOQ in store now, with volume discounts for larger orders.
Q4: What payment methods do you accept?
A: We accept such as T/T (Bank Transfer), Credit Cards (Visa/Mastercard), PayPal, Apple Pay, Google Pay
Q5: What are the shipping timelines and methods?
Usually we will ship within 48-72 hours. We use a cooperative logistics company for express delivery, which usually takes 7-12 days to deliver to you. If you need other transportation methods such as DHL, FedEx, please contact us to provide you with services
Q6: How do I track my order? What if there’s a shipping delay?
A: You can check your package information by email or your tracking number. Or click this link to check:
https://www.fansgala.com/apps/17TRACK
Q7: What is your return/refund policy?
A: Please check our refund policy: Fansgala refund-policy