Refund Policy

Thank you for choosing Fans Gala for shopping. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with the purchased goods, here is our refund policy:
1. Refund conditions
  • Return period: If you wish to apply for a refund, please contact our customer service team within 7 days after receiving the goods.
  • Item status: The goods must be unused and in original condition, including all labels, packaging and accessories. If the goods are damaged or have signs of use, they may not be refunded.
  • Non-returnable goods: Certain goods (such as limited editions, pre-sale products, promotional goods, etc.) may not be eligible for refunds. Please read the relevant instructions carefully before purchasing.
2. Refund process
  • Return application: Please submit a return application via email, provide the order number, product information and refund reason for our processing.
  • Return confirmation: We will process your return application within 1-2 working days and notify you by email.
  • Return shipping: The return shipping fee is borne by the customer, unless there is a quality problem with the product or the wrong product is sent, we will bear the corresponding shipping fee. It is recommended that you use a trackable logistics service to ensure the safety of the returned goods.
  • Refund processing: After the product is returned and inspected, we will process the refund within 5-7 working days. The refund will be returned through the original payment method, and the specific arrival time depends on the processing time of the payment institution.
3. Other matters
  • Exchange: If you need to exchange, please return the product first and apply to purchase a new product. We will help you resolve the relevant issues.
  • Refund policy changes: We may modify our refund policy from time to time, and all changes will be updated on this page in a timely manner.
  • Contact us: If you have any questions about refunds, please feel free to contact our customer service team. Our customer service contact information: support@fansgala.com